Right of rescission
You have the right to return your order within fourteen days without giving a reason. The period begins with delivery of the goods. We will refund the goods returned within the time limet, unless something else has been agreed and the return goods fulfill the following requirements below. We can only take back unused and / or unwashed items. Please do not to remove labels or stain the items. The goods must not show signs of wear. If you keep at least one item from your shipment with a value of more than 50€, you will receive a free return label from us.
If you wish to return your order, please carefully fill out the return from. You will have received it with your package. You can download it here, as well. Please state whether you would like to return, register a complaint, or ask for reimbursement. All data are optional, especially a reason for returning your order. Not providing the requested information has no negative consequences for your consumer rights. But incomplete data could delay the return process.
How to proceed
The Tailwind Brand Service Team will clarify what to do. If you keep at least one item from your shipment with a value of more than 50€, you will receive a free return label from us. With it you could return your order on our costs. It is not mandatory to get in touch with our customer service. But the initial contact would provide a quick and smooth return process.
If you do not receive a free return label, we recommend insured shipping. Please ask for a return slip and tracking reference when handing the package over to your transportation company of choice. If the packe should be lost, we would be able to track it down.
Wenn Sie kein kostenloses Retourenlabel erhalten, empfehlen wir den versicherten Versand. Bitte lassen Sie sich einen Rücksendebeleg ausstellen und bewahren Sie diesen gut auf, um im Falle eines Verlustes die Retoure nachweisen zu können.
2. Fill out Return Form
3. Pack the goods properly
Please make sure that all goods are 100% complete, hang-tags are still on the goods and, if possible, contain the original packaging. In any case, the goods should be adequately protected against transport damage. In the event of signs of usage, we may be entitled to charge for the resulting impairment. Please note the our cancellation policy.
4. Drop off at your local DPD Shop
You can find your local DPD shop here. After we have received your return, you will be notified via email.
Upon arrival it usally takes about 2 to 5 working days to process your return. Orders that have been paid via advance payment, the amount will be reimbursed to your account used for the payment. For orders with the payment methods direct debit, credit card and purchase on account, we will refund you via the respective payment method. The reimbursement could take up to 10 working days and can not be influenced by us.
PLEASE NOTE: Additional costs for freight paid parcels are not refundabel.
Terms and Conditions
The site http://www.zootsports.co.uk (the "Site") is owned and operated by SKLZ EMEA GmbH (“Tailwind Brands”, “we”, or “us”).
The Site is a general purpose website and is not targeted towards children under 13. If you are a minor, you can use these services only if used together with your parents or guardians. If you are a minor, you should seek guidance from your parents.
Certain trademarks, trade names and service marks used or displayed on this Site are the registered and unregistered trademarks, trade names and service marks of their respective owners, including SKLZ and our Affiliates. Nothing contained on this site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, registered trademarks, trade names, service marks or logos displayed on this site without the written permission of SKLZ or the respective owner of the intellectual property at issue.
By using the Site, you agree that you will not:
(1) create or maintain any link from another Web site to any page on the Site without our prior written permission; (2) run or display the Site or any material displayed on the Site in frames or through similar means on another Web Site without our prior written permission; (3) modify the information or materials located on the Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose; (4) use any robot, spider, site search application or other device to retrieve or index any portion of the Site; (5) collect any information about other users, including usernames and email addresses; (6) create or transmit to other users unsolicited electronic communications, such as spam, or otherwise interfere with the other users' enjoyment of the Site; (7) transmit or upload to the Site any item containing or embodying any virus, worm, defect, Trojan horse, software bomb or other feature designed to damage or degrade in any manner the performance of the Site; (8) take any action that imposes, in our sole discretion, an unreasonable or disproportionately large load on the Site or the IT infrastructure used to operate the Site; (9) submit to the Site any content that is unlawful or facilitates, constitutes, promotes or encourages illegal activity or otherwise use the Site to transfer or store illegal material; or (10) use the Site or any user content to violate any applicable local, state, federal or international law.
Links to Third Party Websites.
This Site may link you to other sites on the Internet or otherwise include references to products, services, documents or information provided by other parties. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us or our Affiliates, or any warranty of any kind, either express or implied.
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Limitation of Liability.
Except where this limitation of liability is prohibited by law, neither we nor our Affiliates shall be liable for any direct, indirect, special or consequential damages that result from your use of or inability to use this Site, including but not limited to reliance by you on any information obtained from this Site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. This limitation on liability shall apply to all content, products and services available through this Site.
If you are a California resident, you waive any rights you may have under California Civil Code § 1542, which states: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor."
Entire Agreement/Governing Law/Jurisdiction.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our Site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.